SHIPPING & DELIVERY

1. Shipping Information

We are committed to delivering your dog accessories as efficiently as possible. Since all our products are sourced from overseas, please note that delivery times will be longer than usual.
 

2. Delivery Locations

We currently offer shipping within Australia only.
 

3. Shipping Methods and Costs

We offer two shipping options based on the order value:

• Standard Shipping: 14-30 business days (within Australia)

Shipping Costs:

• Sydney Metro: $10

• Within NSW (Outside Sydney Metro): $15

• Interstate (Other States & Regional Areas): $20

• Orders over $250: FREE SHIPPING

4. Delivery Timeframes

Australia: Please allow 14-30 business days for delivery from the date of order confirmation, as our stock is imported internationally. Delivery times may vary depending on the courier, location, and customs processing.

Please note that delivery times are estimates and may be impacted by factors such as weather, customs, or courier delays.

5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking information to update. If you do not receive tracking details or have any questions, feel free to contact us.

6. Shipping Charges

Shipping costs will be calculated at checkout. Free shipping is available on orders over $250.
 

7. Delivery Delays

While we make every effort to provide accurate delivery estimates, external factors such as weather, customs procedures, and courier delays may impact delivery times. We are not responsible for any delays once the package is with the courier.

8. Incorrect Address

Please ensure your shipping address is correct when placing your order. We are not liable for packages that are lost or delayed due to incorrect or incomplete address information. If you notice an error in your shipping details, please contact us immediately.
 

9. Lost or Damaged Packages

• If your order is damaged during shipping, please contact us within 7 days of receiving it. We will assess the situation and offer a replacement or a full refund.

• If your order is lost in transit, we will work with the courier to investigate the issue. However, we are not responsible for packages once they have been confirmed as delivered by the courier.
   

10. No Returns or Exchanges

We do not accept returns or exchanges on any items, including those that may have been purchased in error. Please ensure you carefully review your order before purchasing.
 

11. Privacy and Security

We respect your privacy and are committed to protecting your personal information. Your details will never be shared with third parties and are used solely for processing your order and providing shipping updates.
 

12. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact us at info@woofywoof.com. We’re here to help!